Client Testimonials

Hear what ordinary people and organisations have to say about Haunted Auckland in these client testimonials.


”Pioneers in the field…. Leading the way with Paranormal Research in New Zealand” – Connor Biddle, Paranormal Encounters.


”I have much respect for the level of study Mark and his team have put into the paranormal phenomenon through the years. His work is interesting and very well researched.” – Murray Bott, U.F.O Researcher & NZ MUFON representative.

The PumpHouse Theatre has been delighted to host the team from Haunted Auckland on a number of occasions over the last few years. In addition to their own investigations, the team as hosted members of the public for escorted ‘ghost hunts’ and educational workshops. On each visit the Haunted Auckland team have been professional and shown respect for the building and our community. They have undertaken a large amount of research into the history of The PumpHouse building and the surrounding area which has enhanced our own records considerably. We would have no hesitation in recommending the team from Haunted Auckland.
James Bell – The PumpHouse Theatre
”To whom it may concern, We would like to thank Mark for making time to visit our workshop to try and answer a few of our concerns over possible paranormal activity that has been happening here recently. Some of the staff had been a bit too scared to work the late shifts as they felt things were happening. Mark found a few reasons to why things were moving and the sounds that have been heard. I was very impressed at his knowledge and ability to track down the causes and show us how they were made. He told us that not every noise or movement is paranormal and that logical answers are often found. In our case he was spot on. Thank you for putting our minds at ease. Kindest regards” – Mike Sotherby

The Haunted Auckland team have spent quite a bit of time at the village doing their research and have proven themselves to be very professional, trustworthy, responsible and friendly. They have conducted some very thorough investigations; with some very interesting results, a presentation evening, were a big help with our Halloween event and have been wonderful in helping us raise the village profile. We are more than happy to work with them further and would have no hesitation in recommending the Haunted Auckland team to anyone that is experiencing strange occurrences in their home, or feel they might have a haunting.

Charmaine Chapman – Events and Marketing Team Leader – Howick Historical Village


“The team came to our house in Whangarei… they were very professional, and very helpful, friendly and willing to answer any questions I had, at first it was only myself with the team, and we caught a few things on the spirit box, later my daughter joined us and that was good to see as she had been really scared with all the things going on in our house, but with the team she was relaxed and found the whole experience great as did I. Before the team turned up our house was not very nice, and we had experienced many different things, after the team had been through it was if our house changed and so did our feeling towards it all. The team had helped us to understand a lot more about the paranormal side of things and now we are no longer afraid. The team was very professional, we enjoyed their company very much and even one of our cats was very happy as well! Thank you so much for everything you did, will definitely recommend to anyone who may need your help.” – Shiree, Whangarei


“I wish to submit some feedback on the recent investigation we had done of our historic and iconic building in the heart of Auckland City. Mark and his team were lovely to deal with the entire process, understandably it took a while to submit a report but it was very interesting when it did come through. We want to thank you for your professionalism and cooperation with access times into our venue and wish you all the best. Thanks” Chelsea Kingsford, Functions Manager – The Bluestone Room.


“TO WHOM IT MAY CONCERN : I confirm that Mark Wallbank and his Paranormal team visited Massey Homestead on the evening/night of 11 April 2014. The team were onsite for a period of 4 or more hours. The team were careful to ensure that nothing was misplaced or mistreated during their time there and they arrived and left at times as agreed. I am happy to confirm that the group acted professionally and I would have no hesitation in allowing them access to other buildings in which they may be interested.” – Maureen Sheldon | Property Portfolio Co-ordinator South Property Operations


On July 26th 2014, the Haunted Auckland Team investigated the possibility of paranormal activity in our Centennial Hall in Puhoi.  We were excited to have them show an interest in our beautiful hall which holds a lot of local history and memories for our community. The team of five people arrived and spent quite a few hours on a Saturday night in the hall conducting their investigation.  They were all very friendly and we felt we were able to trust them to take care of our hall and leave it as they found it, which they did. About a month after their visit our committee received a long detailed report of their findings.  It was really interesting to read about how their investigations were conducted and we found it fantastic that the whole team had contributed their thoughts and feelings into the report.  We would have liked there to have been a presence found but although there was some strange unexplained incidents, nothing was conclusive at this stage. Thanks to Mark Wallbank and the Haunted Auckland Team for checking out our hall and treating it with the respect it deserves. Fran Endemann – Puhoi Centennial Hall Committee


“All I can say is, thank you to Haunted Auckland for all their help they have  given me over these last 7 months. I invited them into my home to investigate my ghostly goings on and to try and help me get rid of what has been annoying me. They didnt judge me, they took me at face value, where a lot of other people think I may have lost the plot. They didnt and they took my fears into great consideration. They were professional in every way possible. Mine is still an ongoing investigation and they are still willing to help me try and get through this experience.  Other people, like clairvoyants etc  have been and gone and haven’t been able to help me, but Haunted Auckland, with, Mark and Barbara in my life are still here with me and are prepared to go that extra mile.  Thank you so very much. I would highly recommend them.” – Sue,  Devonport


We would like to say a HUGE thank you to Mark, Matt, Barb and Jess for taking the time out of your busy lives to investigate our house. I’m sorry that you guys didnt get much activity, but least there were bits and pieces that Ants and I felt, saw and heard. We are extremely grateful and appreciate the hours you guys have put in going through everything!! I know what it’s like going through hours of footage with not much of anything going on. You guys are awesome! When you guys are up here next, give us a call and i’ll try and suss out some baking. This time i’ll try not to burn the top of the cake. hahahaha! Thank you guys so much!” — Sam and Ants – Whangarei


“We requested Haunted Auckland come to our place for a look into some activity we have been having. What really struck me was the openness in that our story was taken. You know when people listen with an open mind, even if some are sceptics? I found them all to be very genuine, open people and although our particular problem didn’t feel like making an appearance, I never felt that I’d wasted their time. They were very professional throughout the night. I’d be happy to recommend them for future investigations. Haunted Auckland was completely trustworthy and competent and thorough throughout the whole process and took us seriously. That to me meant a whole lot. Thank you Mark and Team for coming to our place, you’re welcome back at anytime.” — K & L – Henderson, Auckland


“I have received your reports of your investigation of “Laishley House” and the “Blockhouse” in Jellicoe Park, and after our members have read them they will be added to our archive information on the houses. I found your group polite, professional, respectful, friendly and interesting causing no troubles to our houses or organisation and have no problem recommending you to owners or custodians of other buildings that you would like to investigate.” — C.L. Skilton (Secretary – Onehunga, Fencible & Historical Society Inc.)


“Having had involvement in Playhouse Theatre for 28 years in a variety of roles, I have often heard rumours over the years regarding a ghost named Ernie.  I have been in the theatre at all hours and cannot say I have ever met or been aware of the phantom gentleman but when approached by Haunted Auckland, I  do admit to being curious as to how one goes about ‘ghost-busting’ and what sort of people are engaged in this sort of investigation.  Having a great passion for the theatre I was happy to show the Haunted Auckland group around Playhouse and relate some of the building’s colourful past history.  I am not sure what I expected ghost hunters to be like but found the group to be very friendly, sincere and open-minded to possibilities of paranormal activity while also trying to balance their thoughts with logical and more earthly reasons for their observations.  It was an interesting evening!” –Sheryl Watson (Manager – Playhouse Theatre, Glen Eden)


Haunted Auckland has visited Spookers Haunted Attractions on 4 occasions over the last 6 months. On each visit they have conducted their investigations in a professional and focused manner. The members of Haunted Auckland have been respectful of our business and property, and have been pleasant and interesting to have in the building and to work with. –Beth Watson (Director of Spookers Haunted Attractions)


“I want to thank the team from Haunted Auckland. I have been living in a new house for about 8 months now and have been having odd things happen around the house from lights and a bathroom fan ‘switching itself on’ to footsteps like children running and banging upstairs. I found Haunted Auckland online and asked them to come to my house. I felt so at ease when they arrived, they were very light-hearted and created a very calm and happy atmosphere. On arrival i showed them around and we talked about all of the things going on in the house and they set to work with the EMF meters, cameras and other equipment. We were talked through everything that was being done and we were able to ask any questions we had without feeling like we were crazy! At the end of the night a cleansing was done in the house by Karen and i can honestly say it worked. I haven’t heard one bump, footstep, or bang since and have slept soundly every single night without waking at all. I highly recommend Haunted Auckland to anyone that is experiencing unexplained activity in their home.” –Aileen, Pukekohe


“Haunted Auckland approached us and requested to visit the Smith and Caughey building in the Auckland CBD, to investigate and determine whether there was any truth behind rumours of apparitions that have been seen within the building. The team was extremely passionate about their work, professional in their approach and thorough in their research process. After their analysis was done they provided an interesting and comprehensive report on their findings. They were friendly and respectful of their surroundings and I have no hesitation in recommending them to others.” –Grant Marvin, Operations manager Smith and Caughey’s


“For years now we have had problems with our house. Noises in the night, dark shadows and other strange happenings that myself and my father have witnessed. We asked the Haunted Auckland team to help us out. Initially they came for a few hours listened carefully to everything my father and I had to say and were very respectful and polite. They then came a second time, to do an overnight investigation. We trusted them to stay in our home for the night to investigate. The reports we received were very thorough and the E.V.P findings were amazing. Great Job! You guys are more than welcome to come back again.” –Lynnice and Colin, New Lynn


“Recently we had a problem in my house, where my teenaged daughter felt uncomfortable in her room, had difficulty getting to sleep, suffered from nightmares and her room always felt colder than the rest of the house. I contacted Haunted Auckland to see if the problems that we were experiencing were of a paranormal nature or not. The investigation team offered me a possible non-paranormal suggestion, but I was also offered the option of a cleansing to remove any possible entities, which I agreed to. I would highly recommend Haunted Auckland to anyone in a similar situation – even if you are not sure if the problem is of a paranormal nature or not. Haunted Auckland provided me with support and guidance in dealing with the problems that we were experiencing in my home in a professional manner.” –Hayley, Titirangi


A huge thank you to Mark from Haunted Auckland for all his help and advice in the past. Mark has been very welcoming and sympathetic to our household problems and has been around twice now to talk and listen which really helped put us at ease. We really appreciate your understanding and knowledge in these matters. The boys now want to be ghost hunters when they get older! –Kathy & Colin – Mt Albert.


“For quite some time I had felt uncomfortable in our house. Strange noises and the feeling that someone was watching me as I was in bed. Also our animals would stare at different parts of our house as if they were watching and following something. I contacted Haunted Auckland. They did their investigation and followed with a cleansing. It has now been two weeks since the investigation and I definitely feel that our house is more settled and the feelings I had are now gone. Haunted Auckland were very friendly and professional. If anyone has been experiencing problems or feel uncomfortable in their home I would highly recommend you get in touch with them.” –Richard, Howick


“Thank you Haunted Auckland, it was a pleasure meeting you all. We were delighted to accommodate your team and I was impressed with how they just got on quietly and respectfully with the task. Thank you also for sending such a wonderful summary of your investigation. The report demonstrated an excellent, professional and balanced approach to your investigations; I liked the inclusion of the historic background on the hotel buildings and the site. We have had a number of enquiries recently for similar investigations after hearing of yours and so I feel encouraged by my experience with your team to allow access to others.” –Richard Howard, Manager, Waitomo Caves Hotel


“The Haunted Auckland team were considerate, co-operative and friendly. They worked around the opening hours of Queen’s Ferry Hotel and cleaned up after themselves. It was fascinating to have them investigate our building, as the many staff members and patrons that have had their own eerie experiences, believe that the place is haunted. Thank you also for the very comprehensive report.” –Rose Rees-Owen, Duty manager, Queens Ferry Hotel


“Not only do the team at Haunted Auckland put you at ease with their friendly and warm manner, they are also courteous and respectful. It was a pleasure and a joy to have them investigate the strange goings-on that have been reported for years in the shop. Their report was great to read – very informative. I would highly recommend Haunted Auckland if you are wanting a psychic disturbance investigated.” –Cat Veen, Hard to Find Bookshop, Auckland


“The crew of Haunted Auckland were absolutely outstanding in making me feel comfortable and understood with the happenings in my home. For a long time I’d felt I must have had a runaway imagination, and that the presence my children and I kept feeling was something due to here-say and actively trying to explain the unexplainable. Since we had moved in, there was a vibe of unrest about the house. One room was distinctly colder than the others, strange smells, and noises that were more than those of a typical “settling” during the night. We endured for nearly two years, then thought to contact Mark and his team. When they arrived, they were unobtrusive and welcoming. They were always professional and explained everything, every gadget they were using and what they hoped to accomplish for the investigation. I felt relieved that the crew heard what I was trying to say and did not discount anything, from the chills to the nightmares we had all experienced from living in the house. Haunted Auckland were very thorough. They went through each room, the ceiling crawl space, and took a trip under the house (which someone would quite honestly have to PAY me to do myself). They understood my concerns of not wanting to offend a wayward spirit and took that into consideration when offering to cleanse the house and help “it” move on. After cleansing – the energy in our place was noticeably lighter. When my children came back after the weekend – and settled in for the rest of the week, they were sleeping soundly without night terrors each night. I didn’t tell them Haunted Auckland had come, nor that there had been a cleansing. My young son is now quite capable of sleeping without his massive stuffed animal “guarding” his window and can go from the lounge to his room without requiring every light in the house to be on. The report I have received on the findings was very well put together and easy to follow. Highly recommended! Thank you very much to the entire team :)” — Mikayla, Titirangi, Auckland


“These guys did such an amazing job of checking out Mokena – it is the question on everybody’s lips; ‘Do you have a ghost?’, so its wonderful to be able to give an answer – verified by someone else. What a great team – easy to have around, non intrusive, organised. Easy to cater to, as well! Would love to have them back for some more paranormal investigation any time” — Diane, Manager at Mokena Boutique Hotel & Restaurant, Te Aroha


“On the 1st December 2012 there was a fire at the old Guy Homestead. The fire, which was apparently deliberately lit, caused extensive damage to the building, and its future is in doubt. As an investigator who attended the incident to work out the cause of fire, I used the Haunted Auckland website as part of my research. Then I relied heavily on the photos on this site to give me a clear idea of what the building looked like beforehand, and the brief history of the homestead has given me insight into the history of the property. Mark from Haunted Auckland was very helpful and informative and his assistance, together with his pictures, aided my investigation greatly. Thanks Mark and the team from Haunted Auckland.” — Phil, New Zealand Fire Service Investigator, Counties-Manukau Fire Area


“Mark had been to look at our house after we seemed to be having some unusual activity. My son was having horrible nightmares every night and claimed that people would come into his room and scare him. Mark told us about electrical fields and the effects they can have on people that are close to them. He suggested we should move the bed to the other side of the room as there were wires in the walls. We did this and it worked! Mark was very helpful in educating us as well as assuring my son that there was nothing to be afraid of. He has slept soundly ever since.  We were impressed by Mark’s knowledge and how quickly the problem was solved. Thank you.”  Kathryn – Beach haven, Auckland